Support
Need a hand? Email [email protected] — a real person reads every message and we're always glad to help. Quick answers to the questions we hear most are below.
How NurseryDownloader works
- Install the free extension in Google Chrome or Microsoft Edge (it doesn't run on phones or tablets).
- Sign in to your nursery or daycare app and open the page where your child's photos appear.
- Click Download in the NurseryDownloader panel. Everything saves to your computer at full quality, in tidy month-by-month folders — and nothing ever leaves your browser.
Want step-by-step instructions for your specific app? See the guides on our supported apps page.
Common questions
Do downloads include videos?
Yes — on most apps photos and videos download together. (On Famly, the tagged photos are images only; videos live in the main feed, so use Download All Feed Photos to include them, automatically as .mp4 files.)
How many photos can I download in the free trial?
The trial saves up to 20 photos so you can check everything works. A licence unlocks unlimited downloads — enter it in the extension's settings (the cog icon in the panel).
Is my data safe? Where do the photos go?
Straight from your app to your computer. The extension runs entirely in your browser — it never sends your photos, your account details, or anything else to us or to anyone.
It says it couldn't find or collect anything. What now?
First, refresh the page and try again. If it keeps happening, your app may have changed since your version of the extension was released — check for an update in Chrome or Edge, and if you're still stuck, email us below. Reports from parents are how we fix things fastest.
Can I re-download everything from scratch?
Yes — open Advanced → Reset Download History in the panel. The extension forgets what it already saved and the next download starts fresh. (It never deletes files from your computer.)
Still stuck? Get in touch
Email [email protected] — the more detail the better (which app, what you clicked, what happened). A real person reads every message, usually Simon, the creator.